Your information, handled with care.

Who we are

Mainstream Movers is the business name of Morrisville Trucks Moving and Supplies, LLC, a moving company in Durham, North Carolina. In this policy, “we” and “us” mean Mainstream Movers, and “you” means anyone who visits this website or contacts us.

This policy explains what information we collect through this website and when you contact us, how we use it, and the choices you have.

Information you give us

When you request a quote (on the quote form, the quick quote card or through the website chat), we collect what you enter: your name, phone number, email address, how you prefer to be contacted, your move date and arrival time, the addresses you’re moving from and to, details about each property and its access (stairs, elevators, parking), the size of the move and any large items, the services, crew and truck you’re interested in, how you heard about us, and anything you write in the notes.

When you order moving supplies, we collect your name, phone number, email address, the items you’ve chosen and any notes. No payment details are collected online. You pay when you pick up your order.

When you call, text or email us, we receive your phone number or email address and what you tell us.

Information collected automatically

Like most websites, our hosting provider keeps basic technical logs when you visit, such as your IP address, browser type and the pages requested. These are used to run and protect the website.

We advertise on Google. This website uses Google Tag Manager to load Google’s advertising tag, which sets cookies and tells Google when someone who clicked one of our ads visits the site or calls us, so we can see which ads work. Google may also use your visit to show you our ads later on other sites and apps (remarketing). For visitors who arrive from an ad, the phone number shown on the site may be a Google forwarding number that rings our phone; Google then records the call’s start time, length and your caller area code. Google receives your IP address, browser details and the pages you visit under its own privacy policy. You can turn off personalized ads at adssettings.google.com, or block cookies in your browser. We don’t use analytics tools.

If you add moving supplies to your order, the list is saved in your own browser (local storage) so it’s still there when you come back. It stays on your device and isn’t sent to us until you send the order. You can clear it by emptying your order or clearing your browser’s site data.

How we use your information

• To reply to your request, prepare your estimate and schedule your move or supply pickup.
• To carry out your move, including sharing the details the crew needs on moving day.
• To contact you about your quote, your move or your order, by your preferred method.
• After your move, to ask how it went and invite you to leave a review.
• To keep the business records we need for accounting and legal reasons, and to handle any questions or claims about a move.
• To protect the website and our business from spam and misuse.

Text messages

If you give us your phone number, we may call or text you about your quote, your move or your order, and after the move to ask for a review. We don’t send marketing texts.

Message and data rates may apply. Message frequency varies. Reply STOP to stop receiving texts, or HELP for help.

We don’t sell, rent or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing.

Who we share it with

We don’t sell your personal information, and we never give the details you type into our forms or chat to advertisers. The only advertising data collected is what Google’s ad tag gathers, described above.

We share it only with: the service providers that help us run the business (for example, our website host, Netlify, which receives and stores the forms you send; our quote system, which runs on a cloud server we control and prepares your estimate; Google, whose Gmail service sends our emails; and the phone and scheduling tools we use), and only so they can provide those services to us; our crew members working on your move; anyone the law requires us to share it with, such as a court or regulator; and a buyer or successor if the business is ever sold.

Other services this website uses

The website’s fonts load from Google Fonts, Google’s ad tag loads from Google Tag Manager, and some product photos in the supplies shop load from Unsplash. When your browser loads them, those companies receive your IP address and basic browser information under their own privacy policies.

This website links to other sites, such as Google, Facebook and Reddit. Their privacy policies apply when you visit them.

How long we keep it

We keep your information for as long as we need it to give you a quote, carry out your move, handle any questions or claims, and meet our record-keeping obligations.

Our quote system clears your contact details, addresses and move details 90 days after your move date (or 90 days after your request, if that’s later). Its backups are kept for 14 more days. Emails we’ve sent or received stay in our mailbox, and other records are kept only as long as the law requires.

Keeping it safe

This website uses an encrypted (HTTPS) connection, and we limit access to your information to the people who need it to serve you. No method of sending or storing information is completely secure, but we take reasonable steps to protect it.

Your choices

You can ask us to show you, correct or delete the information we hold about you. Call us at (919) 914-1962. We may need to keep some records where the law requires it.

You can stop texts at any time by replying STOP, or ask us not to email or call you.

Children

This website is meant for adults arranging a move. We don’t knowingly collect information from children under 13.

Changes to this policy

If we change this policy, we’ll post the new version on this page and update the date at the top.